Professional People, Training & Tools
Our service staff is professionally trained and certified to work on all makes and models of bicycles, not just the ones we sell. And each member of the service team participates in skill-advancement sessions with factory service techs several times each year. Whether it’s a minor tune-up or a major overhaul, you can count on us to do the job right the first time, every time.
"Bicycle Connection is probably the best bike shop in Delmarva! The people are always helpful, friendly and knowledgeable. I can pedal over when I need a repair ... THEY take care of me. Stopped by just before closing on a Saturday and they quickly and efficiently fixed a derailleur/chain rubbing issue...WITHOUT grumbling or stressing that I was sneaking in at the last minute. I have visited shops in (New York)...big, well known shops that do BIG numbers and give great service...Bicycle Connection may be smaller, but they make me feel my issue/business is important and their professionalism is right up there with the big shops. Awesome customer service! Awesome product/repair knowledge!" Dan A.
Appointments Are Helpful
If you prefer the convenience of an appointment, we will discuss with you the appropriate amount of time to plan for the service, letting you know how to plan your visit. If it’ll be ready quickly, you might want to check out what’s new in our store while you’re waiting. If you’re going to run some errands while your service is being done, consider giving us a mobile number where we can reach you in case we have any questions.
Estimates Are Always Free
When you bring in your bike for service, we always start with a free, no-obligation estimate of the work that will be needed. One of our service pros will discuss the problem with you and will carefully explain what work should be done, always respecting your choices and your budget.